1. Contact us as soon as you are stopped or become aware of an investigation
You do not need to wait for West Midlands Railway to contact you before speaking to a solicitor.
If you have been stopped by a Revenue Protection Officer, questioned about your ticket or told that your details are being reported, contact us as early as possible. Where appropriate, we can proactively approach West Midlands Railway on your behalf before you receive correspondence from its fraud or prosecutions team.
Early intervention gives us more time to understand the allegation, gather supporting evidence and prepare mitigation. Some evidence, such as letters from doctors, employers or other professionals, can take longer to obtain than the deadline you may eventually be given to respond.
Our solicitors have dealt with train company prosecutors for many years and can communicate with them directly on your behalf. In appropriate cases, we may be able to resolve matters at an earlier stage, reducing the stress of waiting months for an investigation to progress.
2. West Midlands Railway may investigate your travel history
Depending on the circumstances, West Midlands Railway may investigate beyond the journey on which you were stopped. This can be particularly important where there are allegations of repeated fare evasion, short-faring or fraudulent ticket use.
Evidence gathered by train companies can include tickets and railcards, information about previous journeys and other records relevant to the allegation. The ORR confirms that operators may examine ticket and railcard information and systems data or journey histories during fare evasion investigations.
We can review the journeys or transactions being questioned, identify potential issues and advise you on what information should be provided before you respond.
3. You may hear from West Midlands Trains’ fraud or prosecutions team
West Midlands Railway is operated by West Midlands Trains, and correspondence about suspected fare evasion may come from a fraud or prosecutions team rather than simply appearing as a standard customer-service letter.
Depending on the case, you may be asked to explain what happened or provide evidence before a decision is made about further action.
It is important to take this correspondence seriously and seek advice before responding. What you provide during an investigation could become part of the evidence relied upon later if the matter proceeds towards prosecution.