1. Contact us as early as possible
You do not need to wait until you receive a letter or email from Greater Anglia before speaking to us. If you have been stopped, questioned, had your details taken or believe your ticket or online account may be investigated, contact us as soon as possible.
Where appropriate, we can proactively approach Greater Anglia on your behalf before its Fraud & Investigations or Prosecutions team contacts you. Our solicitors have dealt with train company prosecutors for many years, allowing us to communicate directly with the relevant teams and begin discussions at an early stage.
Early intervention may allow us to short-circuit parts of the normal investigation process and seek an out-of-court resolution sooner, rather than leaving you with months of uncertainty while waiting for the case to progress. It also gives us valuable time to prepare mitigation and supporting evidence. Documents such as letters from doctors or other professionals can take longer to obtain than the short deadlines sometimes provided by train operators.
2. Greater Anglia may contact you about suspected irregularities
Greater Anglia can investigate both individual incidents and patterns of travel identified through online ticket accounts. Its published policy states that you may receive a verification letter, warning letter, telephone call or an email from its Digital Fraud Team. In one case that we handled, Greater Anglia’s Fraud & Investigations team contacted a passenger after reviewing bookings made through Trainline, Uber and Greater Anglia and identifying several alleged travel irregularities.
If you receive correspondence like this, speak to us before responding. What you provide at this stage can influence whether the case is resolved or progresses towards prosecution.
3. We review the journeys and evidence being investigated
We will establish what Greater Anglia is investigating and advise you on your position before a response is made. Depending on the circumstances, this could involve reviewing the incident in which you were stopped, your ticket-purchasing history, Railcard use, previous journeys and any information you have already provided.
Greater Anglia’s own prosecution policy states that it considers the available evidence and mitigating factors before deciding whether to prosecute. It can consider matters including admissions, statements made when someone was stopped and reports of ticket irregularities.
4. We prepare your response and negotiate with Greater Anglia
Once we understand the case, we can prepare detailed representations to Greater Anglia on your behalf, including relevant mitigation and supporting evidence. Where appropriate, we will seek to persuade Greater Anglia that prosecution is unnecessary and negotiate an out-of-court settlement. Greater Anglia itself acknowledges that cases can sometimes be resolved without court involvement and specifically advises passengers not to wait until they have received a summons before raising exceptional circumstances.
5. We handle further correspondence on your behalf
Greater Anglia may request further information as it investigates your case. Rather than dealing with these requests yourself, we can communicate with its Fraud & Investigations or Prosecutions team on your behalf and advise you about what information should be provided. This can be particularly important where Greater Anglia is looking beyond a single journey and investigating a wider pattern of suspected fare irregularities.
6. If Greater Anglia is considering prosecution, we continue making representations
If Greater Anglia is not persuaded by the initial representations, the matter may progress towards prosecution. Greater Anglia’s published policy states that its decision to prosecute is made after considering the evidence and mitigation and whether a conviction is a realistic outcome. Serious or persistent fare evasion and alleged fraudulent activity can also result in more serious offences being considered. Even at this stage, contact us as soon as possible. Depending on where the case has reached, there may still be an opportunity for us to make further representations and seek an alternative resolution.
7. If court proceedings have started, we can represent you
If Greater Anglia has already commenced prosecution, we can review the charges and evidence, advise you on your options and represent you throughout the proceedings. Where appropriate, we can also determine whether there remains an opportunity to approach Greater Anglia about resolving the case without it proceeding further through the court process.